4-button wireless terminal

Smiley Terminal

Totally wireless “press of a button” feedback collecting solution helps you collect maximum customer feedback with its exceptional ease of use and approachability.

Features list

Completely wireless, place anywhere.

No power needed (battery operated), always on.

Response rate of 10% - 40%.

Less than 1 second for user to respond.

3G connectivity.

Misuse protection.

Branding packs

Upgrade the Standard design to fit your brand. Logo branding is designed by HappyOrNot based on a company logo, and Custom branding allows you to design as you wish.

Includes choice of A3 or A4 size question sheet holder.

Terminal with touch screen

Smiley Touch

Stylish, touch screen feedback collecting solution offers the easiest and most efficient way to discover the cause of your customers’ dissatisfaction with its follow-up selection and open feedback options.

Fonctionalités

3-tier survey :
1. Main question. 2. Follow-up selection. 3. Open feedback.

Very high response rate.

3G connectivity.

Real-time results.

Full survey management via the Reporting Service.

Removable attention sign.

Branding packs

Upgrade the Standard design to fit your brand. Logo branding is designed by HappyOrNot based on a company logo, and Custom branding allows you to design as you wish.

On your website

Web Smiley

Cover your online channel with the perfect addition for collecting customer feedback online. Place a Web Smiley panel on each webpage to capture user experiences.

Features list

Open feedback for more insights.

High response rate.

Mobile optimized / browser compatibility.

Real-time results.

Full survey management via the Reporting Service.

Delay interval

Panel reappearance can be set to the desired interval

Smart pop up

Customize where and how many times to show the panel

Browser support

All browsers supported, plus mobile optimized

Automatic updates

Maintenance free, with automatic updates

Included features and add-ons

Web & Email Reports

Role, location, and time based result summaries automatically sent to your email.

Always included

Interaction Reports

Misuse Protection

HappyOrNot API

Social Sharing

Real Time Alerts

Branding Packs

Reporting service

Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues and
uncover causes with ease, and make improvement actions that can be measured and verified.

Quick view

A highly visual and easy to understand summary of key service performance results displayed in various widgets depending on
the selected filters for Location/Area, Survey Question, and Time Period.